IndyBalloons

I.  BALLOON DÉCOR PRICING and POLICIES

A.  DÉCOR PRICING – OVERVIEW

MINIMUM PURCHASE
Beginning of installation time prior to 8am, any day: $200 minimum.
Completion of installation after 6pm, any day: $200 minimum.
Saturday or Sunday, set-up between 8am and 6pm: $250 minimum.
There is no minimum purchase for times not noted above.

SET-UP FEE
Mid-Day Standard SET-UP (8am-6pm, daily): 10%, with a $75 minimum.
Mid-Day Expedited SET-UP (8am-6pm, daily): 10%-25%, with a $75 minimum.
After hours SET-UP (Prior to 8 or after 6pm, daily): 10% to 30%, with a $95 minimum.
Hi-time SET-UP at any time (using lifts): 15% to 30%, with a $125 minimum.

STRIKE FEE (TEAR-DOWN)
Mid-Day STRIKE FEES (8am-6pm, daily): $45/hr with a $45 minimum.
After hours STRIKE FEES (6pm-8am): $75/hr with a $75 minimum.

CANCELLATION
After making a reservation, customer is subject to a 50% cancellation fee if cancelled within 30 days of event.

REFUNDS
IndyBalloons takes pride in delivering quality balloon products.
Purchase of Balloon Decor involves design time, scheduling, labor, materials and installation.
We cannot guarantee products after delivery, or in adverse weather conditions.
IndyBalloons also cannot be responsible for crowds touching decor, or for staff handling or attempting to move decor.
No refunds are available.

B.  DÉCOR PRICING - DETAIL

Using BASE PRICES, along with the information provided below, it is possible to determine the approximate cost of an installation. However, for guaranteed pricing, please contact our offices for a written quote. We also encourage customers to reserve event dates as early as possible, up to six months in advance.

Our decor price structure includes four parts:

1. BASE PRICE
2. SET-UP FEE
3. STRIKE FEE
4. OTHER FEES

Why is it necessary to have four parts? Why can’t everything be rolled into the BASE PRICE?

1. The BASE PRICE is the charge for labor and materials required to produce the decor.

2. The SET-UP FEE is the charge to transport the decor and/or materials to the final display location. It is the cost of people and vehicles traveling, transporting, and positioning.

3. The STRIKE FEE is the flip-side of the SET-UP FEE. It is the cost to remove the decor. It is not charged when the customer or the facility accepts responsibility for removing the decor.

4. Other fees cover unusual expenses such as lift rentals and electrical power user fees.

DETAILS:

1. BASE PRICE

The cost of labor and materials to produce the décor.
For example, the base price of a cluster arch is $10 - $15 per linear foot.

Minimum order requirements for specific times are noted below. There is no minimum base purchase required at other times. Higher minimums are required for areas beyond the Indianapolis Metro Area.  A 2-hour minimum set-up time frame is requested.

Beginning of installation time prior to 8am, any day: $300 minimum.
Completion of installation after 6pm, any day: $300 minimum.
Saturday or Sunday, set-up between 8am and 6pm: $250 minimum.

2. SET-UP FEE

Mid-Day Standard SET-UP (8am-6pm, daily): 10%, with a $55 minimum.
Mid-Day Expedited SET-UP (8am-6pm, daily): 10%-25%, with a $55 minimum.
After hours SET-UP (Prior to 8 or after 6pm, daily): 10% to 30%, with a $75 minimum.
Hi-time SET-UP at any time (using lifts): 15% to 30%, with a $125 minimum.

Higher SET-UP FEES will be calculated on a case by case basis for areas beyond the Indianapolis Metro Area.

3. STRIKE FEE

Standard STRIKE FEES (8am-6pm, daily): $45/hr with a $55 minimum.
After hours STRIKE FEES (6pm-8am): $75/hr with a $75 minimum.

Higher STRIKE FEES will be calculated on a case by case basis for areas beyond the Indianapolis Metro Area.

4. OTHER FEES

Additional charges apply for lift rentals and electrical user fees.

C. OUTDOOR DECOR (WEATHER) POLICY:

Outdoor Decor adds wonderful color and impact to any event. However, no one can control the weather - even professional meteorologists cannot accurately predict it. Therefore, in the event of inclement weather the following policy applies:

Once Decor has been completed or delivered, IndyBalloons is NOT responsible for inclement wind or weather causing damage to Decor, or cancellation of an event. IndyBalloons also cannot be responsible for damage caused by crowds or event staff moving or attempting to move or handle decor.

II.  COMPANY POLICY DETAILS:

Please read entire policies document.

A.  PRICING
See above for Decor pricing policies.

Rental rates quoted are for a per-day use. If equipment is needed or a longer period of time, please contact us for rate quotes. All equipment rental charges are for time out whether used or not. Some items are daytime only rentals.

B.  PAYMENT
Final payment is due at or before delivery. We accept Cash, Visa, MasterCard, Discover and American Express. Sorry, no personal checks. A valid credit card is required for all orders even if paying cash. The credit card serves as the security deposit.
Billed accounts will be assessed a $35 billing fee if payment is not completed at delivery. $35 will be assessed every 10 days thereafter until paid in full.

C.  RESERVATIONS
Early planning ensures product availability. Make reservations early.

D.  ORDER CHANGES
There will be a $30.00 changing fee assessed to all orders making changes within 5 days of an event. In some cases, a change may not be able to take place.

E.  DEPOSIT
A 50% deposit is required at the time of reservation for orders over $200; payable by credit card only.

F.  LIABILITY
All equipment is for rental purposes only, and it is understood that IndyBalloons shall not be held responsible for any accidents or damages resulting directly or indirectly from the use of the leased equipment. IndyBalloons EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, and neither assumes nor authorizes any other person to assume for it any liability in connection with the use of this equipment. The customer agrees to indemnify IndyBalloons from any claim, loss, damages to property, consequential damages, loss of income or any other incidental damages caused by the negligence of lessee, together with attorney fees for defending any action brought as a result of the lease of this equipment or Decor purchase.

G.  DAMAGE WAIVER
IndyBalloons applies a 6% nonrefundable damage waiver to the cost of all rental equipment. This cost covers wear-and-tear on the equipment and is NOT insurance. The renter is not covered for damage, theft, vandalism, misuse, abuse or missing equipment. IndyBalloons does charge a replacement cost for missing and/or broken equipment. customers are responsible for weather damage, theft, vandalism, abuse and misuse of rented equipment. The damage waiver does NOT cover these instances. This fee is non-refundable.

H.  WATER
Water is very destructive. Rain, drizzle, sprinkles, sprinklers, wet swim suits, etc. are all potentially damaging to any type of equipment. Customer is wholly responsible to protect equipment from any source of water that is not a part of normal equipment use. Renters will be charged total replacement cost and shipping of damaged equipment.

I.  CANCELLATION
After making a rental reservation, the customer will be subject to a 30% nonrefundable cancellation fee if the entire reservation is cancelled within 30 days of the event. 

J.  WEATHER
Once equipment or decor has been completed or delivered, IndyBalloons is NOT responsible for inclement weather causing the delay or cancellation of an event, or damage to Decor.

K.  DELIVERY AND PICKUP CHARGES
Delivery fees are determined by delivery type, zip code and order size.
Charges quoted for delivery also include pick-up. The minimum fee is $15.00. For Sunday delivery and/or pick-up, there is a higher minimum charge.

L.  BASIC DELIVERY - The lowest cost form of delivery. Your items are delivered to a point immediately accessible to our truck tailgate, usually your dock, driveway or garage.

M.  CUSTOM DELIVERY - Your items will be carried to and from a place beyond the truck tailgate, and if you wish, set up and taken down. Please contact us in advance of delivery/pickup to arrange for these services so that your delivery will be appropriately scheduled and staffed. The fee for a custom delivery is determined by the time required to honor your requests.

N.  SECURITY AND WEATHER PROTECTION
All rental items should be placed in a secure, weather protected place. DO NOT ALLOW RENTAL ITEMS TO GET WET!

O.  DELIVERY TIMES
Delivery routes are finalized on the morning of delivery. Since time and care are part of each delivery, a specific delivery time is not available. Our vehicles will deliver until their schedule is completed.

P.  SPECIFIC DELIVERY TIME
A specific morning or afternoon delivery time may be arranged. There may be an additional charge. Please call for a quote.

Q.  SIGNATURE
Customer must be present upon delivery in order to sign all necessary paperwork. If you cannot be present, the paperwork must be signed in advance.

R.  OVERTIME
Delivery or pick-up during certain time periods may be subject to overtime charges, please ask for a quote.

S.  EQUIPMENT USE
When accepting delivery of equipment, please learn to use the items rented. IndyBalloons instructs each customer on safe use of the rental equipment. Instructions on proper use are sent with most items. Should an item not work properly, please contact IndyBalloons immediately. IndyBalloons will either provide further instruction or will replace the item. Also, when picking up or accepting delivery of equipment, it is the customer’s responsibility to be sure all items reserved have been received. Provided the items are not correct, IndyBalloons wants to know about it immediately in order to remedy the situation. 

T. PREPARING RENTAL ITEMS FOR PICKUP
Rental items need to be returned to their point of delivery in clean condition and prepared as they were delivered.

U.  THANK YOU
IndyBalloons wishes to thank those of you who do business with us.
We hope that your events are as much fun for you as they are for us to help you plan. If anytime you have questions or concerns please give us a call.
We are here to help you. Have a great event!
 

EXTRA FEES

ALL RENTAL EQUIPMENT MUST BE PROTECTED FROM THE ELEMENTS. Rental property must be protected from dew or bad weather. Do not leave items out overnight. Property must be protected from risk of theft or vandalism.

A minimum fee of $50.00 will be charged for items left unprotected from the elements or left out overnight.

Additional labor or damage to rental property do require additional fees.

According to the rental agreement the equipment must be properly cared for by the customer to protect from damage,
and unless otherwise contracted, the equipment must be prepared for pick up by the renter.

The renter has the option of hiring labor to assist in the setting up and tearing down of rental equipment; however, if the renter has not contracted for the additional labor, and the pick up requires additional labor due to the renter’s improper or inadequate preparation for pick up, the following charges will apply:


STEPS or STAIRS: WE DO NOT MOVE EQUIPMENT UP OR DOWN STAIRS. This requires a very high additional labor cost. A minimum fee of $50.00 per trip traversing stairs will be charged for moving equipment up or down stairs or steps.

ADDITIONAL LABOR BEYOND CONTRACTED SERVICE: Hourly rates on a delivery beyond a basic drop off service is billed at $65 per hour with a one hour minimum.

**************************************************

POLICIES SUMMARY:

PAYMENT – A valid major credit card is required for all rentals and decor deposits. No exceptions.

Most rental rates are daily. List prices are per item.

No reservation is accepted without a valid credit card number. A 50% reservation deposit on Discover, VISA, MasterCard, or American Express may be required.

A cancellation fee of 30% charged for cancellations within 30 days of the event.

DELIVERY

Delivery charge is based on delivery type (Basic Delivery or Custom Delivery), zip code and order size.

Delivery includes pick up for rentals.

Select Basic or Custom Delivery:

Basic Delivery: to your driveway or dock. Basic Delivery does not go beyond the truck tailgate, and does not include going up or down stairs, carrying items inside or setting up and tearing down. Customer must prepare all items for pick up. Items must be returned to delivery location and restacked as they were at delivery. Items must be prepared for pick up to avoid extra fees. $30.00 minimum delivery fee.

Custom Delivery: includes moving items beyond the truck tailgate, and may include setting up and tearing down as requested. Additional labor charges apply for these services; call for a quote.

We do not traverse steps or stairs with rental equipment.
Additional charges for additional labor.
$60/hour, 1/2 hour minimum.

***** ***** ***** *****

Prices effective 11/01/08 and are subject to change without notice.

Items are subject to availability.

********************************************************